Privacy Policy

1. Information We Collect

We collect information you provide directly to us and data generated through your use of the Platform.

• Account data: full name, email address, hashed password, and optional username or profile preferences.
• Transaction data: deposit history, order history, wallet balance, withdrawal requests, and refund records.
• Usage data: pages visited, features used, timestamps, IP address, browser type, device type, and operating system from logs and telemetry.
• Communications: messages sent through support tickets, emails, or other contact methods.

We do not collect or store payment instrument data. USDT transactions occur on the public blockchain; we record only the transaction hash and amount for verification.

2. How We Use Your Information

We use collected information to:

• Provide, operate, maintain, and improve the Platform and Services.
• Process orders, deposits, withdrawals, and refunds.
• Authenticate your identity and protect your account from unauthorized access.
• Respond to support requests, questions, and feedback.
• Send transactional emails such as confirmations, receipts, and security alerts.
• Detect, investigate, and prevent fraud and prohibited activity.
• Comply with legal obligations and enforce our Terms of Service.
• Analyse aggregate usage patterns to improve the Platform without individual advertising profiling.

We do not use personal data for behavioural advertising, sell it to data brokers, or build personal profiles for resale to third parties.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service providers: trusted vendors that help operate the Platform, such as cloud hosting, email delivery, and analytics, under contractual data-protection obligations.
• Order fulfillment partners: to deliver orders, we share the target URL or username and requested quantity with suppliers, without personally identifiable account data.
• Legal requirements: we may disclose information when required by law, court order, or government authority, or when reasonably necessary to protect legal rights or safety.
• Business transfers: if there is a merger, acquisition, or asset sale, information may transfer as part of that transaction and we will notify you of ownership changes.

4. Data Security

We implement industry-standard security measures to protect personal information:

• Encryption in transit: data between your browser and our servers uses TLS 1.2+.
• Password hashing: passwords are hashed with bcrypt, per-user salt, and are never stored in plaintext.
• Access controls: internal access to user data is limited to authorized personnel on a need-to-know basis.
• Two-factor authentication: optional 2FA via TOTP is available for extra account protection.
• Security auditing: access and changes to sensitive records are logged for audit purposes.

No electronic transmission or storage method is 100% secure. We strive to protect data but cannot guarantee absolute security. If you suspect compromise, contact security@smmviva.com immediately.

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate the Platform and improve your experience.

• Essential cookies (sv_token): required for authentication, store your login token, and are deleted when you log out.
• Preference cookies: store language selection and UI preferences such as dashboard layout or last selected platform tab.
• Analytics cookies: anonymised usage data helps us understand Platform interaction without personally identifiable analytics data.

You can control cookies in your browser settings. Disabling essential cookies prevents login to the Platform. For full details, see our Cookie Policy.

6. Your Rights

Depending on your jurisdiction, you may have these rights regarding personal data:

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of personal data, subject to legal retention obligations.
• Data portability: request data in a machine-readable JSON or CSV format.
• Restriction: request limited processing of personal data in certain circumstances.
• Objection: object to processing for direct marketing or profiling purposes.

To exercise rights, submit a request through support tickets or email privacy@smmviva.com. We will respond within 30 days. We may verify your identity first, and some rights are limited by applicable law.

7. Data Retention

We retain personal data as long as necessary to provide Services and fulfill this Policy, unless a longer period is required by law:

• Active accounts: data is retained for the lifetime of the account.
• Closed accounts: basic profile information is deleted within 90 days of account closure.
• Transaction records: financial records such as deposits, orders, and refunds are retained for 7 years for accounting and tax compliance.
• Support tickets: retained for 2 years after resolution for quality assurance.
• Server logs: raw access logs are retained for 90 days for security and debugging.

8. Third-Party Services

The Platform integrates with third-party service categories that have their own privacy policies:

• Blockchain networks (USDT): Tron (TRC20), BNB Smart Chain (BEP20), and Ethereum (ERC20); transactions on public ledgers are permanent and publicly visible.
• Cloud infrastructure: hosting and database services, with servers possibly located in multiple global regions.
• Email delivery: transactional emails are sent through a third-party provider and your email address is shared only for delivery.

The Platform may link to third-party websites. SMMViva is not responsible for their privacy practices and encourages you to read their policies.

9. Children's Privacy

The Platform is not directed to people under 18. We do not knowingly collect personal data from children. If you believe a minor provided personal information, contact privacy@smmviva.com immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, technologies, legal requirements, or other factors. For material changes, we update the Last updated date and notify you by email where required.

Please review this Policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle personal data, contact us:

• Privacy inquiries: privacy@smmviva.com
• Security concerns: security@smmviva.com
• Support-Tickets: Dashboard -> Support Tickets

Also see our Terms of Service and Cookie Policy for related information.